Contact us
We reply within 24 hours.
Got a question about an order, a product, or just want to know if the vest is right for you? We are real people who respond to real emails. No bots. No ticket queues.
Monday – Sunday
9am – 8pm GMT
9am – 8pm GMT
We aim to reply to every email within one working day. During busy periods it may take slightly longer, but we will always get back to you.
Send us a message
Other ways
to reach us.
to reach us.
Response time
Within 1 working day
Mon–Sun, 9am–8pm GMT. We will always get back to you.
Returns address
Trekkfit
49 Jamaica Street
Liverpool, L1 0AH
49 Jamaica Street
Liverpool, L1 0AH
Please email us before sending any returns
Common
questions.
questions.
How long does delivery take?
We dispatch all orders within 2–4 working days Mon–Fri. Royal Mail Tracked — you will receive a tracking number by email once your order has shipped.
How do I start a return?
Email us at support@trekkfit.com with your order number. We will send you return instructions within one working day. Do not send anything back before contacting us first.
What does the 90-day guarantee cover?
If at any point within 90 days of receiving your order you are not satisfied with the product's performance, contact us and we will make it right. Full details on the guarantee page.
Which weight should I start at?
Most people start at around 2–3kg. Research suggests 10% of your body weight as a target once you have built up. The vest holds up to 10kg and you add blocks at your own pace — there is no rush.
